FAQs & Support
Quotes and Documents
How long does it take to get a quote?
How long is my quote valid for?
What information do you need for a quote?
Can I get a quote online?
When will I receive my documents?
What documents will I receive?
For a quote you will generally receive the following from us;
- Statement of demands and needs.
- A report showing the available quotes and our recommendations.
- Statement of Fact.
- Summary of cover and IPID if applicable.
- Our privacy notice.
- Quote schedule.
If you proceed with the quote, then you will also receive the following;
- Policy schedule.
How do I cancel my policy?
What happens when I cancel my policy, will I receive a refund?
Can I make changes to my policy?
How can I change my contact details?
Do I get charged for making changes to my policy?
How do I make a claim?
We will handle all claims for you so please call us on 01730 239387 or email us at firstname.lastname@example.org to notify us of any new claims. You can also submit a new claim notification on our website here.
If the claim is an emergency and outside of our working hours then you will find your insurer claim number in your policy documents that have been emailed to you.
How long do claims take?
This all depends on what type of claim it is, the size of the claim and who the insurer is. There are various steps involved, just a few of these are;
- Obtaining the claims information from the client.
- Logging the claim with the insurer.
- Obtaining 2 or more estimates if repairs are required.
- Seeking information from any other parties if applicable.
- Attending any loss adjuster meetings.
- Awaiting loss adjuster reports.
Generally, property claims can be handled quickly. Liability claims can take a very long time, sometimes years. When you log a claim with us, we will be able to give you a more accurate timescale.
What happens when my policy is due for renewal?
Do you automatically renew my policy?
What if I don’t want to renew my policy?
Prices / Payments
How can I pay my premium?
Why do you charge an administration fee?
How are you paid?
I’m not happy, how can I make a complaint?
We appreciate that sometimes things go wrong. If this happens then we want to work with you to make it right as quickly as possible. We have a complaints procedure that we will follow to ensure we do this. This can be found here.